TD Code
Move Reason
N/A (no swap)
AI: Alert Irruption
AP: Access Point
BI: Battery Issue
C10: Code 10
CRE: Chip Reader Error
CP: Comm Port
DF: Device Frozen
DI: Display Issue
FI: Failure to Initialize
HA: Hardware Attack
KI: Keypad Issue
LS: Lost/Stolen
MSR: MSR Error
MR: Merchant Request
NP: No Power
PD: Physical Damage
PE: Processing Error
PR: Printer Error
RFE: RFID Error
SA: Security Alert
SIM: Sim Card Issue
SU: Software Update
Resolution Summary
RP-TM: Replace terminal
RP-PP: Replace pinpad
RP-TM-DG: Replaced terminal and dongle
RP-TM-SIM: Replaced Terminal and SIM Card
RP-TM-PP: Replace terminal and pinpad
RP-TMPS: Terminal power supply replaced
RP-PP-CB: Replace pinpad and cable
RP-PPCB: Pinpad cable replaced
RP-TM-PS: Replaced terminal & charger
TR-DL: Downloaded & tested ok
TM-REP: Terminal reprogrammed
RP-PS: Replaced charger
RP-PR: Printer part (Spindle/Door/other) replaced
OT-NFF: Other NFF
NF-PPRI: Pinpad Re-initialized
RP-DG: Replaced dongle
RP-AP-TM: Replaced Terminal & Access Point/Repeater
OT-EM: Equipment moved/relocated
RP-AP: Replaced Access Point/Repeater
SI-ISP: ISP problem
RP-CCB: Comm cable replaced
TR-TMREP: Terminal Reprogrammed using Service ID
NF-RS-PS: Reseat/reconnect power cable
OT-CXNO: Call cancelled before tech onsite
OT-MHR: Other Merchant Helpdesk Request
RP-SIM: Replaced SIM Card
NF-RS-CB: Reseat/reconnect comm cable
TR-PASS: ID & Password request
SI-TEL: Phone line problem
SI-MRR: Modem/router reset
SI-PAP: Paper not loaded correctly
TR-SU: Software Upgrade
RP-PPPS: Pinpad power supply replaced
OT-CXO: Call cancelled after tech onsite
RP-RFID: Replace RFID
NF-RSPP: Reseat/reconnect pinpad
RP-R: Replace Router
SI-RMI: Merchant owned router/modem not functioning
TM-DRI: Pinpad driver re/installed
SI-WI: Site wiring defective
SI-NOP: No power at location
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